Patient engagement and retention for clinical trials

Participants can submit reimbursement claims directly through the Scout Portal—often right after their visit. Payments are processed quickly through ScoutPass®, PayPal, direct deposit, or check, all with transparent, fee-free options participants trust.

• Simple expense submission through one secure platform

• Real-time payment tracking for participants and sites

• Options that support global currencies and banking systems

Through the Scout Portal, available on desktop and mobile, participants can book rideshares, flights, or other transportation without paying out of pocket. With Scout managing coordination, clinical trial travel becomes simple, accessible, and stress-free.

• Door-to-door travel coordination

• No upfront costs for participants

• Support in 200+ languages and currencies

Strong communication drives engagement. The Scout Portal keeps participants informed with automated reminders, visit schedules, and real-time updates so they always know what’s next.

With our focus on clarity and empathy, communication becomes empowering, not overwhelming.

• Simplified instructions and updates

• Mobile notifications and secure messaging

• Multi-language options for global studies

Representation matters, and logistics shouldn’t stand in the way. Scout reduces barriers that often exclude underrepresented groups by offering flexible, accessible, and culturally sensitive support.

• Multilingual communication and live support

• Accessible travel and lodging options

• Flexible payment methods for participants without bank access

With patient diversity at the center, we help studies reach broader populations and strengthen recruitment strategies for clinical trials.

Learn more about patient diversity →