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Patient travel services that go the distance
Getting to and from a clinical trial site shouldn’t be a hurdle.
Whether it’s arranging ground, air, or rail transportation, assisting with visas or accessibility, or securing short- or long-term housing—Scout’s patient travel services make participation easier from start to finish.
Travel logistics we offer
Ground, air,
and rail
transportation
From local rides to cross-country trips, we manage travel logistics to help participants reach study sites safely and on time. Every itinerary is coordinated with care to keep journeys simple and predictable.
Visa and
documentation
assistance
Crossing borders can be complicated. Our team helps secure required paperwork, travel permissions, and entry documents so participants can focus on their study, not the red tape.
Accessibility
and special
accommodations
Every traveler’s needs are different. From wheelchair-accessible vehicles to medical escorts and mobility support, Scout arranges transportation that prioritizes safety, comfort, and dignity.
Hotels and
long-term
housing
Whether it’s a single overnight stay or an extended visit, we find housing that meets comfort and accessibility needs. Participants can count on reliable accommodations near clinical trial sites.
Trial accessibility without barriers
FAQs
Have questions about travel for clinical trials? We’ve answered a few of the most common ones below.
What are patient travel services in a clinical trial?
Patient travel services are sponsor-funded arrangements that help participants and caregivers get to study visits without added stress.
Scout typically coordinates flights, trains, ground transport, hotels, and long-term housing when needed. Travel is usually pre-paid or directly reimbursed, depending on study policy.
Can Scout help with travel outside my country?
Yes, when it’s approved by the study sponsor. Our global patient travel services cover more than 100 countries and may include international flights, housing, and ground transport, as well as documentation assistance with passports and visas. Timing and eligibility depend on local regulations and sponsor approval.
Do patient travel services include support for caregivers?
Often, yes. Many studies approve one or two caregivers to travel with the participant. Scout can coordinate flights, lodging, and ground transport for caregivers when sponsor policy allows.
Is travel accessible for participants with special needs?
Accessibility support is available when requested and approved by the sponsor. Scout can arrange services such as wheelchair-friendly vans, non-premium rideshares, or hotels that meet accessibility requirements. Patients should let their site know about any needs early so accommodations can be confirmed.
Can Scout book rideshares like Uber or Lyft?
For U.S.-based participants, Scout can provide flexible ride options through services like Uber or Lyft, allowing pickups when patients are ready. This option requires a mobile phone and sponsor approval.
How does Scout handle travel disruptions for participants?
Like so many things in life, travel for clinical trials doesn’t always go as planned. Fortunately, our Patient Liaison team is available 24/7 to swoop in when things take an unexpected turn. When a participant faces a delay, cancellation, or unexpected schedule change, our team steps in immediately. We rebook flights or ground transportation, update hotels, and adjust timing around visit windows so the study stays on track.
Scout simplifies travel for clinical trials
Participants have enough to think about. With Scout, travel for clinical trials is one less thing to manage.
From seamless itineraries to personal support, we make sure every participant arrives safely, every time.
