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Clinical trial patient concierge services

Patient Liaison and Navigator services for clinical trials

People-focused, detail-driven (and award-winning!) support for participants, sites, and sponsors.

Scout’s patient concierge team manages payments, travel, and scheduling with precision and empathy—helping sites save time, build trust, and reduce dropouts.

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Patient Liaison

When participants need a helping hand, our Patient Liaisons are there to guide them. We answer questions, manage logistics, and make sure every participant feels supported.

24/7 multilingual support

Clinical trials don’t follow a 9-to-5 schedule. Neither do we. With team members based around the world, Scout offers round-the-clock assistance in multiple languages—combining local understanding with global coverage. We’re always here to help.

Payment, travel and logistics management

Payments, flights, hotels—our Patient Liaison team handles it all. We coordinate every detail to ensure participants are paid quickly and get where they need to go.

Patient Navigator

Scout’s Patient Navigator services deliver cohesive clinical trial support with solutions designed for the person behind the participant ID.

HandshakePersonalized care for every participant

From childcare to transportation and medical documentation, we provide full-service support. Scout ensures every detail is covered, keeping trials efficient and patients cared for.

SpeechBubble2Cultural liaisons
and interpreters

Respect and understanding go hand-in-hand. Our expert liaisons and interpreters eliminate language barriers and honor cultural nuances, ensuring clear, meaningful communication.

PhoneCentralized, consistent communication

24/7 support, real-time reminders, and a direct hotline keep participants informed and engaged. It's the reliable connection patients can count on throughout their trial. Nothing gets lost in the shuffle.

Scout Coordinator

Take pressure off clinical trial sites and empower site staff to focus on patient care and research. Scout acts as an extension of your team to input patient payments and travel requests directly in the portal.

For high-volume sites who don’t have extra bandwidth, Scout Coordinator provides another layer of burden relief on top of our Patient Liaison service.

Practical solutions, measurable results

With Scout handling key administrative tasks, sites operate more effectively, participants feel respected and supported, and trials run smoother. By trusting us to manage logistics, you’re investing in a system that prioritizes people while improving operational efficiency.

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Feedback & testimonials

Support that stands out

“I’ve used several vendors, and Scout has been the smoothest by far. Jackie and the team are true professionals — they’ve made reimbursements, stipends, and travel arrangements so much easier for our site.”

Site Lead Clinical Research Coordinator

“Great service after hours helping with a delayed flight and rides.”

 

Patient

“Jackie in New Zealand is amazingly efficient and accurate. She’s bent over backwards to help our site with last-minute transportation requests and delays. She’s deeply committed to helping our site thrive.”

Site Clinical Research Coordinator

“Krystal went above and beyond when our hotel didn’t have a wheelchair-accessible room. She was patient, professional, and made us feel important at a very difficult time. Scout made our family feel cared for, not like just another study number.”

Patient Caregiver

“Our patients enjoy using Scout, so the pleasure is all ours.”

 

Site Staff

“I was praising Scout just yesterday to a participant who had never been reimbursed in prior studies. Scout is efficient, user-friendly, and the service is always prompt and friendly.”

Clinical Trials Coordinator

“The team is efficient, the system is easy to work with, and we’ve told the Sponsor how impressed we are with Scout as a vendor.”

 

Site Team

Less confusion, more connection. Explore real Patient Liaison support.

Trials are complex, no two ways about it.
Tailored care keeps things simple and personal.

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