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Clinical trial site support
Whether your clinical research investigator sites work through sponsor-funded services or rely on direct operational support, we’re here to make study work easier. We help reduce site burden, streamline tasks, and keep trials moving.
With tailored solutions, 24/7 live support for sites, and tools that simplify sponsor approvals, our team keeps operations smooth and predictable.
Supporting a clinical trial site
Put sites first. It sounds simple, right. Here’s how that shows up in real investigator site operational support.
No out-of-pocket costs for sites
Our services are fully funded by sponsors. Your site gets full access to Scout’s support without financial strain.
Help when (and where) you need it
We provide 24/7 live support for sites across time zones so coordinators and participants always have someone to call.
Straightforward communication
Clear, consistent communication keeps sites confident and informed. Our global team makes it easy to get the guidance you need.
Scout Portal
Designed for ease, the Scout Portal reduces site training needs and works seamlessly with SSO and CTMS systems. Sites can configure the portal for participant access, empowering study participants to submit their own reimbursement and travel requests.
The portal lightens administrative load for your team and supports individual payment preferences, including bank transfers, prepaid cards, Venmo, PayPal, and more.
With built-in compliance and audit-ready data, your records stay organized, accessible, and easy to retrieve when regulators or sponsors need documentation.
Site Engagement team
Every study that uses Scout includes proactive site support at no extra cost. Our Site Engagement team helps sites activate services quickly and stay confident using them throughout the study.
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Welcome communications outlining available services
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Quarterly check-ins and on-demand troubleshooting
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Usage tracking and tailored study materials
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Collaboration with sponsors and CROs to meet site needs
From first contact to close-out, our team keeps sites informed, connected, and ready to make the most of Scout’s tools.
Clinical trial site support
At Scout, we keep site operations simple, efficient, and stress free. You get the backup you need so your team can stay focused on research.
Whether your study is contracted through a sponsor or directly with your site, our goal stays the same. Trials run smoothly, participants stay engaged, and results stay on track.
