Scout Portal FAQ

If you have not received your login credentials:

1. Check your Spam or Junk email folder.
2. If the Welcome Email is not found, contact info@scoutclinical.com and request that your login credentials be sent.

Yes. A detailed portal navigation guide is available to help you understand key features and functionality.

Portal Navigation Guide

Covered services vary by study.

Please refer to your site's Site Policy Document for detailed information regarding sponsor-covered services and any applicable guidelines.

To access your Site Policy Document:

1. Log in to the Scout Portal.
2. Open the applicable study.
3. Navigate to Documents from the left-hand navigation menu.
4. Select the Site Policy Document.
5. To save a copy to your device, click either:
   • The document name, or
   • The download icon

Watch this short video for step-by-step instructions on creating a patient profile.

Adding Site Staff

1. From the Dashboard, select View on the study where you would like to add staff.
2. In the Site Staff card, select Add Staff.
3. Enter the staff member’s contact information.
4. Select Save.

Managing Site Staff

To view and manage existing site staff:

1. Select View from the Site Staff card.
2. Use the Actions dropdown menu to:
   • View staff details
   • Update staff information
   • Deactivate staff members
   • Remove staff members
   • Resend Welcome Emails containing login credentials