Getting Started with the Scout Portal: A Simple Guide for Participants

Your time and participation matter. The Scout Portal helps make the process smoother—so you can manage travel, payments, and updates quickly, from any device.

Here’s what to expect when you get started.

When your study team adds you to Scout, you’ll receive an email with your login information and a direct link to the Scout Portal.

That email is your starting point. Follow the link, log in, and you’re ready to go.

If you don’t see the message in your inbox, check your spam or junk folder—or contact your site coordinator so they can ask Scout to resend it.

The Portal works on any device: phone, tablet, or computer. Once you’re signed in, you’ll see a simple dashboard with clear options. You can:

• Request travel for upcoming study visits
• Submit receipts for reimbursement
• Check your request status at any time
• Receive confirmation and updates directly from Scout

Everything you need is right there in one place.

Your study team should have already added your information, but it never hurts to double-check.

Review your participant profile to make sure your name, contact information, and payment preferences are correct. You can update them anytime if something changes—like a new phone number or mailing address.

This helps Scout process your travel and reimbursements smoothly.

When it’s time for your next study visit, use the Scout Portal to let Scout know what you need.

If Scout handles your travel, you’ll enter basic details like dates, destinations, and any travel preferences. A Patient Liaison will follow up quickly to confirm and book your arrangements.

If you’re submitting reimbursements, just upload photos of your receipts and include short notes about what they’re for (for example, “parking at clinic” or “mileage”).

Scout reviews all requests within 24 hours, and you’ll get updates in the Portal and by email.

Once your request is in, you can easily track when a request is received, approved, or completed. You’re never left guessing.

You’ll also get automatic emails if Scout needs any extra details or once your payment is processed.

If you ever need support, Scout’s global team is ready to help.

• In-Portal Help: Step-by-step prompts guide you through common actions
• Email Support: You can reply directly to your confirmation email, and it’ll reach the right person
• Phone: Your study team can share the correct support line for your region

You’ll always reach a real person when you need one.

The Scout Portal keeps everything organized and easy to access. That means no waiting on long email chains or worrying about lost paperwork.

You can log in anytime to check your travel details, see payment updates, or contact Scout directly. It’s designed to support you every step of your study journey.

Check your inbox for the Scout welcome email and click the link to get started.

If you can’t find it or have questions about logging in, contact your study site or Scout support team. They’ll help you right away.

Simple, secure, and made for you. That’s the Scout Portal in a nutshell.