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Scout Clinical Patient Journey: Case Study #5

Jun 20, 2022

Service last-minute requests during out of office hours.

To ensure Scout Clinical provides the highest level of service for immediate transfer requests outside of normal business hours, we implement the following procedures:

  • Create toll-free numbers in all participating countries where patients can call Scout directly to organize their transfers to/from their site visit
  • Provide live support from Scout team members 24-hours a day
  • Work with trusted ground providers to expedite the transfer 
  • Communicate urgently with site for necessary approvals

The Keys to Success:

  • Quick action 
  • Leverage trusted resources 
  • Clear and effective communication with site
  • 24-hour availability to patient