Scout Clinical Patient Journey: Case Study #43

May 14, 2021

Service a patient’s needs immediately in real-time.

A patient requested train travel to their site visit but wanted to arrange their own ride from the train station to the site. Upon arrival in site city, the patient was not able to schedule the ride themselves and risked missing their appointment. Scout Clinical enacts the following measures to ensure the patient is able to make their site visit:

  • Remain readily available to patient before, during and after situation arose
  • React immediately to remedy the issue with the patient
  • Work with local partners to provide quick and reliable solution for patient

The Keys to Success:

  • Quick action
  • Trusted local resources in city where treatment took place
  • Effective communication