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Scout Clinical Patient Journey: Case Study #34

Jul 24, 2021

Provide travel and expense reimbursement services for patients requiring travel across  the US for multiple visits per month.

To deliver easy and effective travel and expense management for a patient population with advanced bone cancer requiring multiple site visits each month, Scout Clinical applies the following procedures:

  • Creation of customized travel arrangements while providing consistency to patient 
  • Frequent communication between sponsor, sites and patients
  • Minimize out-of-pocket expenses for patients by arranging and pre-paying travel costs

The Keys to Success:

  • Clear communication to patient
  • Leverage trusted travel partners
  • Flexibility to change
  • Understanding of individual patient needs on a trip-by-trip basis