Scout Clinical Patient Journey: Case Study #3

Oct 15, 2021

Communication regarding out-of-scope expenses submissions.

Scout Clinical provides expense reimbursement for patients involved in a large study. A patient submits expenses for a study visit that are outside study parameters. Scout implements the following to ensure compliant and timely reimbursement:

• Review study reimbursement guidelines
• Gather details from patient regarding additional expenses 
• Seek necessary approvals from sponsor and obtain directives for patient notification
• Communicate sponsor’s decision to patient, clearly outlining what is approved and what is denied

The Keys to Success:

• Quick action
• Effective communication
• Comprehensive understanding of study specific reimbursement guidelines

DOWNLOAD THE CASE STUDY