Scout Clinical Patient Journey: Case Study #23

Dec 22, 2021

Organize accommodation and logistics services for patients with special needs.

Scout Clinical is providing accommodation and logistics services to a patient population with special needs. One patient is a minor traveling in a wheelchair with a caregiver. This patient is unable to fly; therefore, the patient and caregiver travel via train over a two day period to reach their study visit. Scout implements the following to secure the safety and ease for this patient and their caregiver:

• Utilize trusted vendors to provide ADA hotel and transfer services for the patient on short notice
• Remain flexible and available to fulfill travel needs with unique circumstances 
• Ensure patients and caregivers are properly taken care of throughout their journey
• Clearly communicate with sponsor and site to obtain appropriate approvals

The Keys to Success:

• Effective communication
• Trusted local resources
• Understanding of individual patient needs on a trip-by-trip basis 

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