Scout Clinical Patient Journey: Case Study #23
Dec 22, 2021
Organize accommodation and logistics services for patients with special needs.
Scout Clinical is providing accommodation and logistics services to a patient population with special needs. One patient is a minor traveling in a wheelchair with a caregiver. This patient is unable to fly; therefore, the patient and caregiver travel via train over a two day period to reach their study visit. Scout implements the following to secure the safety and ease for this patient and their caregiver:
- Utilize trusted vendors to provide ADA hotel and transfer services for the patient on short notice
- Remain flexible and available to fulfill travel needs with unique circumstances
- Ensure patients and caregivers are properly taken care of throughout their journey
- Clearly communicate with sponsor and site to obtain appropriate approvals
The Keys to Success:
- Effective communication
- Trusted local resources
- Understanding of individual patient needs on a trip-by-trip basis
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